Cancellations, Returns & Refunds
RIGHT TO CANCEL
Under the Distance Selling Regulations you can cancel your order at any time within 14 days, beginning the day you receive the goods. If you wish to cancel your order, please provide our customer service team with written notification here or to email@example.com. If you are in possession of the goods, you must retain and take reasonable care of them. The goods must be sent back to us in good condition, in their original box and well packaged. NOTE: If you receive a faulty or incorrect item, please contact us and await further instruction before returning the item(s). Our customer service team will inform you whether or not you are eligible for a cost-free return. For more information regarding our cancellation policy, read our terms and conditions here.
HOW DO I RETURN SOMETHING TO YOU?
Please visit www.mehmory.shipping-portal.com and follow the following procedure to start a return request.
Was the product different than you expected? Here you will find information on how to proceed when you have sent back your order or wish to make an exchange. Keep in mind you have 14 days to decide if you want to return your product(s), beginning from the time you receive your package.
Remember it is you, the customer, who is responsible for the return until we have received and registered it, so always save your deposit slip. It can sometimes take up to 14 days for a return to come to us and be processed at our warehouse.
WHAT DOES IT COST TO MAKE A RETURN?
Return the goods at your own expense.
HAVE YOU RECEIVED MY RETURN?
You will receive a return confirmation via email as soon as we have received your return. It may take up to 14 days for a return to be received and processed.
CAN I RETURN ITEMS FROM DIFFERENT ORDERS IN THE SAME PARCEL?
Of course you may put items from different orders in the same return parcel.
CAN I RETURN SALE ITEMS?
Absolutely! You have the same return rights for all items you order from us.
Remember it is you, the customer, who is responsible for the return until we have received and registered it, so always save your deposit slip. It can sometimes take up to 14 days for a return to reach us and be processed at our store.
WHEN WILL I RECEIVE MY REFUND?
When you have received a return confirmation by email, the process for your refund is initiated.
- Debit and Credit Cards, 1-5 working days (Mon-Fri). The refund will be transferred to the card used for payment.
- PayPal, 1-5 working days (Mon-Fri). The refund will be transferred to the same PayPal-account used for payment.